Job Description of Technologist

• Receive and perform requests from Team Leader. Requests to include UNIX kernel installation/upgrade, create users and grant privileges,
• Application installation involving UNIX systems
• Trouble-shooting both hardware and system faults.
• Manage Data Center (Sungai Besi). Included relocate new machine installed

Job Description of Senior Computer Operator

• Ensure Batch jobs are executed as per checklist, check for successful completion
• Ensure Backups of the servers (incremental / full / file system) are executed as per checklist, ensure relevant tapes are mounted, check for successful completion
• Ensure Report Generation activities are executed as per checklist, dispatched to the various departments / users via e-mail, printing or/and transfer to R drive
• Ensure monitoring of the online CDR transfers from the switches are carried out and ensure necessary recovery of failed CDR transfers are carried out. If recovery fails, ensure problem is reported to NMC and the respective support personnel
• Ensure tight security is maintained at all times and that only authorized personnel are allowed in the Data Centre and all exceptions are to be approved by the ISD Management
• Ensure that the cleanliness of the Data Centre is maintained at all times
• Ensure that the DAT,DLT & Tape Drives are cleaned regularly for optimum performance
• Ensure that the First / Final Reminder diskettes together with memo to Tycoon (vendor) after successful completion of the Dunning process are prepared and passed to Head of Data Centre for his signature
• Enusre Billing cycle tapes together with memo to Hong Hong (vendor) is prepared after successful completion of billing cycle process
• Ensure monitoring of the HP Open View is carried out at 30 minutes interval and that all Major / Critical highlighted problems are reported to the Help Desk / respective support personnel promptly
• Ensure that the System Operations Morning Report in S drive is updated every morning with all the problems encountered in the Data Centre and that of the RIH / DOH processes which has been executed
• Ensure Problem Note (PN) are raised to Help Desk and the respective support personnel are notified on all problems encountered i.e. batch, reports, backups, network, environment etc. in the Data Centre
• After hours and on weekends, to ensure Ops key in directly into Help Desk System.
• Ensure relevant backup tapes are sent to off site (together with Media Librarian) at least once a week

Job Description of Computer Operator

• Execute Batch jobs as per checklist and check for successful completion
• Execute Backups of the servers (incremental / full / file system) and ensure relevant tapes are mounted and check for successful completion
• Execute Report Generation process and despatch to the various departments / users via e-mail, printing or/and transfer to R drive
• Monitor the online CDR transfers from the switches and perform the necessary recovery. If recovery fails, report the problem to NMC and the respective support personnel
• Ensure tight security is maintained at all times and that only authorized personnel are allowed in the Data Centre and all exceptions are to be approved by the ISD Management
• Ensure that the cleanliness of the Data Centre is maintained at all times
• Ensure that the DAT,DLT & Tape Drives are cleaned regularly for optimum performance
• Prepare First / Final Reminder diskettes together with memo to Tycoon (vendor) after successful completion of the Dunning process
• Prepare Billing cycle tapes together with memo to Hong Hong (vendor) after successful completion of billing cycle process
• Monitoring of the HP Open View and report all Major / Critical highlighted problems to the Help Desk / respective support personnel promptly
• Update the System Operations Morning Report in S drive with all the problems encountered in the Data Centre and that of the RIH process which has been executed as per scheduled time
• Raise Problem Note (PN) to Help Desk / respective support personnel on all problems encountered in the Data Centre (After hours, Ops is to key in directly into HelpDesk System attention to DESPATCH.
• Send relevant backup tapes at least once a week to offsite
• Deploy backup tapes at Sunway College on non working days
• Verify all Maintenance work carried out by the Engineers for DEC, SUN, HP etc
• Verify all Maintenance work carried out by the Charge Man for the Air Conditioners, UPS, Power DB boxes etc
• Perform other tasks as and when assigned by the ISD Management

Job Description of Computer Operator

• Execute Batch jobs as per checklist and check for successful completion
• Execute Backups of the servers (incremental / full / file system) and ensure relevant tapes are mounted and check for successful completion
• Execute Report Generation process and despatch to the various departments / users via e-mail, printing or/and transfer to R drive
• Ensure tight security is maintained at all times and that only authorized personnel are allowed in the Data Centre and all exceptions are to be approved by the ISD Management
• Ensure that the cleanliness of the Data Centre is maintained at all times
• Ensure that the Open Real tape drive are cleaned regularly for optimum performance
• Verify all Maintenance work carried out by the Engineers for DEC, SUN, HP ,IBM, FUJITSU etc
• Verify all Maintenance work carried out by the Charge Man for the Air Conditioners, UPS, Power DB boxes etc
• Perform other tasks as and when assigned by the ISD Management